What we collect, and what we do with it.
This policy explains the information Eldren Labs collects through the contact, intake, and support forms on this site, and how that information is used, stored, and shared.
Information we collect
We collect personal information only when you choose to submit it through our contact, intake, or support forms. The categories of information we collect are: your name; your email address; your phone number (optional); your company or business; the message or project details you write to us; and your browser's user-agent string, which your browser sends automatically with the form submission.
We do not build profiles of visitors, and we do not collect personal information from you in the background as you browse the site.
How we use it
We use the information you submit to respond to your inquiry, to scope potential work, and to keep ordinary business records of the people and organizations we have talked with.
How it is stored and shared
Submissions are stored in our database, which is hosted by Neon in the United States, and are also sent to our team by email through our email provider, Resend. Neon and Resend act as service providers that process this information on our behalf; these are the categories of third parties with whom the information may be shared.
We do not sell or rent your personal information, and we do not use advertising networks or third-party analytics trackers.
Cookies and tracking
The site uses a single essential cookie, and only for the private admin area used by our own team. It sets no advertising or analytics cookies and embeds no third-party trackers.
Do Not Track
Because the site does not track visitors across third-party websites over time, it does not respond differently to Do Not Track (DNT) or Global Privacy Control (GPC) browser signals. There is no cross-site tracking here for such a signal to disable.
Third parties collecting across sites
No other parties collect personal information about your online activities across different websites through this site.
Your choices
You may request access to, or deletion of, the information you submitted by emailing contact@eldrenlabs.com. We keep inquiry information for as long as needed to respond and for our legitimate business records.
Changes to this policy
If we make material changes to this policy, we will post the updated policy on this page and revise the effective date above.
Contact
Questions about this policy or about your information can be sent to contact@eldrenlabs.com.