Terms of Use

We are Eldren Holdings LLC, a Florida limited liability company that does business as "Eldren Labs" ("we", "us", "our").

• Eldren Holdings LLC
• 7901 4th St N, Ste 300
• St. Petersburg, FL 33702
• United States
• Email: support@eldrenlabs.com

These Terms apply when you use any of these as a consumer (the "Covered Products"):

• Bhasha, our iOS app for learning Bangla;
• Progress Cam, our iOS progress-photo app, including Progress Pro;
• Dhikr, our iOS app, including Dhikr Supporter;
• any other consumer app we publish under the Eldren Labs name that links to these Terms; and
• ordinary use of our website, eldrenlabs.com, including its contact and support forms.

These Terms do not cover client services, such as custom software or other work we do for businesses. That work is governed only by the separate written agreement we sign with that client. If you contact us through the website about client work, these Terms apply only to your use of the website itself.

When these Terms apply to you

If you start using a Covered Product after these Terms were posted, they apply to you from the moment you first agree to them. If you already used a Covered Product before, these Terms apply to you only once you expressly accept them in the app, after we show you a clear notice of them (for example by tapping "Agree and continue" on a "We've updated our Terms" screen). Until you accept, the terms that applied to you before continue to govern. For Bhasha, those are the Bhasha Terms of Use of September 26, 2026, archived at https://eldrenlabs.com/bhasha/terms/2026-09-26.

Some products have their own additional terms ("Product Terms"), for example the Bhasha Additional Terms at https://eldrenlabs.com/bhasha/terms. Each product also has a privacy policy that explains how we handle your data.

• Product Terms control product-specific matters: what a product and its plans include, prices, billing, free trials, how and why we may change a plan, refunds we promise, lifetime and other one-time purchases, usage allowances and fair use, and the rules for that product's content, community and AI features. If Product Terms and these Terms conflict about one of those matters, the Product Terms apply.
• These Terms control everything else, including disclaimers (section 15), limits on liability (section 16), governing law (section 18) and dispute resolution (section 19). Product Terms do not change section 19 or create a different way to resolve disputes unless they expressly say they amend section 19 of these Terms.
• If Product Terms give you more rights than these Terms, you get those rights.

By using a Covered Product, you agree to these Terms and to that product's Product Terms, if it has any, subject to "When these Terms apply to you" in section 2.

Our apps are available through Apple's App Store.

4.1 Your licence and Apple's terms

We do not use a custom licence agreement. Your licence to use each of our apps comes from Apple's Licensed Application End User License Agreement (the "Apple Standard EULA", https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). These Terms and any Product Terms supplement the Apple Standard EULA. They govern the relationship between you and us, including how disputes between you and us are resolved (sections 18 and 19). They do not change any agreement between you and Apple. If these Terms and the Apple Standard EULA conflict about your licence to use an app, the Apple Standard EULA applies, except where these Terms give you more rights. Your purchases are also subject to Apple's Media Services Terms and Conditions.

4.2 Apple's role

You and we agree that:

(a) Agreement is with us, not Apple

These Terms are between you and us only, and not with Apple. We, not Apple, are solely responsible for our apps and their content.

(b) Maintenance and support

We alone are responsible for providing any maintenance and support for our apps. Apple has no obligation at all to provide maintenance or support for them.

(c) Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If an app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of that app to you, if any. To the maximum extent the law allows, Apple has no other warranty obligation for our apps, and any other claims, losses, liabilities, damages, costs or expenses caused by any failure to meet a warranty are our responsibility, as these Terms describe.

(d) Product claims

We, not Apple, are responsible for addressing any claims by you or anyone else relating to our apps or your possession and use of them, including: (i) product liability claims; (ii) any claim that an app fails to meet any applicable legal or regulatory requirement; and (iii) claims under consumer protection, privacy or similar laws, including in connection with an app's use of Apple's HealthKit framework.

(e) Intellectual property claims

If anyone claims that an app, or your possession and use of it, infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.

(f) Legal compliance

You confirm that you are not located in a country that is subject to a US Government embargo, or that the US Government has designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.

(g) Our contact details

Questions, complaints or claims about our apps go to us by post at the address in section 1 or by email at support@eldrenlabs.com.

(h) Third-party terms

When you use our apps, you must follow any third-party terms that apply, for example your mobile data provider's terms.

(i) Third-party beneficiary

Apple and Apple's subsidiaries are third-party beneficiaries of this section 4. Once you accept these Terms, Apple has the right (and is treated as having accepted the right) to enforce this section 4 against you as a third-party beneficiary.

Nothing in these Terms takes away rights you have by law as a consumer where you live. Where these Terms say "to the extent the law allows", that part does not apply where the law does not allow it.

You must be at least 13 years old to use our products. If the law where you live sets a higher age for agreeing to terms like these, you need a parent's or guardian's permission until you reach that age.

Many of our products work without an account. Where a product lets you sign in (for example with Sign in with Apple), you are responsible for what happens on your account. Tell us at support@eldrenlabs.com if you think someone else is using it.

• Paid features in our apps are bought through Apple. Apple charges your Apple Account; we never see your card details.
• Before you buy, the app shows what you get, the price and, for a subscription, how often you are billed. The Product Terms give the details.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before the period ends. Cancel in Settings, then your name, then Subscriptions.
• Apple handles payments and refunds. You can ask for a refund at https://reportaproblem.apple.com. Product Terms may give you extra refund rights. Nothing in these Terms limits them.

Your licence to use our apps comes from the Apple Standard EULA (section 4.1). You may use the Covered Products, including their lessons and other content, only for your own personal, non-commercial use and as these Terms allow. You may use our website to read it and to contact us. We keep all rights we do not expressly give you.

Do not use our products to:

• break the law or anyone's rights;
• upload content that is hateful, harassing, sexual, violent or otherwise harmful, or that is not yours to share;
• record or photograph someone, or share their personal information, without their permission;
• reverse engineer (except where the law allows it), scrape, overload or disrupt our apps, servers or website, or try to get into parts of them that you are not meant to reach;
• get around usage limits, allowances or payment;
• use bots, scripts or other automated tools to use our products;
• misuse AI features to create harmful, illegal or deceptive content;
• harass other users or the people who answer your support messages; or
• resell or share access to a paid feature, unless the Product Terms allow it.

Where a product lets people share content, we may moderate it, remove content and block contributors.

What you make stays yours

Much of what you create in our apps stays on your device and in your own iCloud, which we cannot access. Each product's privacy policy explains what, if anything, reaches our servers.

Permission you give us

When you send content to our servers (for example a support message, input to an AI feature, or a community submission), you give us a worldwide, royalty-free, non-exclusive licence to host, store, copy, process, send and show that content, but only as needed to run the features you use, answer you, keep the service safe, and follow the law. For content you choose to share with other users, the licence also covers showing it to them, and the moderation and adaptation that the Product Terms describe. The licence ends when you delete the content or your account, except for what the product's privacy policy says we keep, or what the law requires us to keep.

You confirm you have the right to share what you send us. We do not claim ownership of your content.

Some products include AI features, either from providers named in that product's privacy policy or from Apple's on-device models.

• AI output can be wrong, incomplete or inappropriate. Check anything important.
• AI output is not professional advice: not medical, fitness, legal, financial or religious advice.
• Do not enter anyone else's personal information unless you have the right to.
• You may use AI output you get from our products for your own personal use. Under US law, material generated by AI without enough human authorship may not be protected by copyright, and similar output may be generated for other people.
• The privacy policy of each product explains how its AI features use your data. The Product Terms set any allowances and limits.

Some products show ads from third parties (for example the free version of Dhikr). We do not endorse advertisers or their products. Our products rely on third-party services, such as Apple, and the other providers named in each privacy policy, which have their own terms. Links to other websites are provided for convenience; we do not control those sites.

Our apps, website, lessons, audio, designs, software, and the names and logos Eldren Labs, Bhasha, Progress Cam and Dhikr belong to us or our licensors. You may use them only as these Terms allow. If you send us feedback or ideas, we may use them without any obligation to you, but we will not use your name without your permission.

You can stop using our products at any time. Each product explains how to delete your data or account. Deleting an account or an app does not cancel an App Store subscription; cancel that in Settings, then your name, then Subscriptions.

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users or the service. Where Product Terms set out steps or refunds for this, we follow them. If we stop offering a product, we will give reasonable notice, and the Product Terms may promise more.

Sections that by their nature should continue after your use ends, including sections 10, 13, 15, 16, 18 and 19, continue.

Our products are provided "as is" and "as available". To the extent the law allows, we make no promise that they will always be available, uninterrupted or error-free. This does not affect your statutory rights, including any legal right to digital content that is as described and of satisfactory quality.

In particular:

• Progress Cam is not medical, health or fitness advice. Talk to a qualified professional before making health decisions.
• Dhikr calculates prayer times and the qibla direction from your device's location and standard methods. Results can vary; check with your local mosque or a trusted authority for the times that matter to you. Dhikr does not give religious rulings.
• Bhasha is a learning aid; see the Bhasha Additional Terms.

To the extent the law allows, we are not liable for indirect or consequential losses.

Our total liability to you for all claims about a Covered Product, taken together, is limited to the greatest of:

• the amount you paid for that product in the 12 months before the claim;
• the price you paid for a lifetime or other one-time purchase of that product (for example Bhasha Plus Lifetime or the Dhikr Supporter lifetime purchase), if you bought one; or
• US$50.

This limit applies separately to each Covered Product. It never reduces a refund we expressly promise in these Terms or in Product Terms (for example the Bhasha Plus Lifetime refunds in the Bhasha Additional Terms).

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, or your statutory rights as a consumer. If you live in the EU or UK, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, and not for loss or damage that is not foreseeable. Some US states do not allow some of these limits, so they may not apply to you.

17.1 Changes to products

We improve and change our products over time. For paid plans, the Product Terms say what we may change, why, and how we tell you.

17.2 Changes to these Terms

We may update these Terms only for one of these reasons:

• a change in the law, a regulator's or court's decision, or Apple's App Store rules;
• to stop misuse, fraud or automated use, or to keep our products stable and secure;
• a technical reason, such as a change to Apple's systems or to the devices and software our products run on;
• a provider we rely on changes or stops a service;
• we add a new product or feature; or
• to make these Terms clearer or correct mistakes, without changing what they mean for you.

If a change materially affects you, we will tell you at least 7 days before it applies to you: in the app, with a full copy you can save, by email if we have your address, and on this page. The date at the top shows the latest version. A change never applies to something that happened before it took effect. A change to these Terms never reduces a promise made in Product Terms (for example what Bhasha Plus Lifetime includes), and never takes away a right to end a plan or get a refund that the Product Terms give you. If you do not want a change, you can stop using the product and cancel any subscription before the change applies to you.

17.3 Changes to section 19

We will give at least 30 days' notice, in the same ways, of any material change to section 19. A change to section 19 never applies to a dispute that was already filed in court or arbitration, or described to us in writing, before the change took effect. If you live in the United States, you can reject a material change to section 19 by emailing support@eldrenlabs.com with the subject line "Reject arbitration change", or by letter to our address in section 1, within 30 days after the change would otherwise apply to you. If you reject it in time, the change never applies to you, and the version of section 19 you previously accepted continues to apply to you, subject to any opt-out under section 19.12. This section 17.3 controls over anything in Product Terms about changes, including section 12 of the Bhasha Additional Terms.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. The Federal Arbitration Act governs section 19. If the law of the country you live in gives you consumer protections that cannot be waived, you keep them.

If you live in the EU, EEA, UK or Switzerland, you can also bring a claim in the courts where you live.

If a claim between you and us is decided in a US court and not in arbitration (for example because you opted out of section 19), you can bring it in the state courts in Pinellas County, Florida, in the United States District Court for the Middle District of Florida, Tampa Division, or in the courts where you live. If we bring a claim against you in court, we will bring it where you live. For disputes between you and us, this section and section 19 decide which law applies and where claims are heard; the Apple Standard EULA does not change that.

In short

If you live in the United States, this section says that most disputes between you and us will be decided by a neutral arbitrator, not a judge or jury, and that you and we can bring claims only individually, not in a class action. This section applies only to disputes that arise after you accept these Terms. You can opt out within 30 days after you accept (19.12). This section does not apply to you if you live in the European Union, the European Economic Area, the United Kingdom or Switzerland, or anywhere else where these kinds of terms cannot bind consumers.

19.1 Who this section applies to

This section applies only if you live in the United States when the dispute arises.

It does not apply to you, and you are not bound by it, if you are a consumer who lives in the European Union, the European Economic Area, the United Kingdom or Switzerland, or anywhere else where the law does not allow a pre-dispute arbitration clause, class action waiver or jury waiver to bind a consumer. You can bring claims in court as section 18 describes. For example, in the EU, point 1(q) of the Annex to Council Directive 93/13/EEC lists terms requiring consumers to take disputes exclusively to arbitration as potentially unfair. In the UK, paragraph 20 of Part 1 of Schedule 2 to the Consumer Rights Act 2015 lists the same kind of term. Sections 89 to 91 of the Arbitration Act 1996, with the Unfair Arbitration Agreements (Specified Amount) Order 1999 (SI 1999/2167), make an arbitration clause automatically unfair for a consumer claim for money of £5,000 or less.

19.2 What this section covers

A "Dispute" is any dispute, claim or controversy between you and us about your use of, payment for, or our provision of any Covered Product, or about these Terms or any Product Terms, whatever the legal basis. It includes claims against our members, managers and employees acting in that role. It never covers a dispute unrelated to a Covered Product or these Terms. If you live in California, it covers only disputes about the use, payment or provision of the Covered Product the dispute is about, as California Civil Code section 1670.15 requires.

19.3 Talk to us first

Before starting arbitration, the person with a claim must send a written notice (a "Dispute Notice"):

• you send yours to support@eldrenlabs.com with the subject line "Dispute notice", or by post to our address in section 1;
• we send ours to the email address we have for you, or, if we have none, through the app where we can.

A Dispute Notice must give the person's name and how to contact them, the Covered Product involved, a description of the claim, and the relief wanted. Each notice must be about one person's claim; a lawyer may send it for you. For 60 days after the notice is received, we will both try in good faith to resolve the Dispute, and either of us can ask for a phone or video call. If it is not resolved in those 60 days, either of us may start arbitration. Time limits for bringing the claim are paused from the day the notice is received until the end of those 60 days. If a party starts an arbitration without following this step, it is paused until the step is completed; it is not dismissed for that reason. This step does not stop or delay a small claims case that qualifies under section 19.5(a).

19.4 Binding individual arbitration

If we cannot resolve a Dispute, you and we agree that it will be decided by binding individual arbitration, and not in court. This means you and we are each giving up the right to have the Dispute decided by a judge or jury. The Federal Arbitration Act (9 U.S.C. section 1 and following) governs the interpretation and enforcement of this section. Court review of an arbitration award is limited. The arbitrator can award, on an individual basis, the same damages and relief as a court could, and must follow these Terms and the law.

19.5 Exceptions

These do not have to be arbitrated:

(a) Small claims

Either of us may bring an individual claim in small claims court if the claim qualifies and stays in that court on an individual basis. You may file it in the county where you live or in Pinellas County, Florida. We may file it only in the county where you live. If a claim filed in arbitration could be heard in small claims court, either of us may ask for it to go there, as AAA Consumer Rule R-9 allows.

(b) Stopping misuse of intellectual property

Either of us may ask a court only for an order (an injunction) to stop actual or threatened infringement, misappropriation or violation of that party's copyrights, trademarks, trade secrets or patents. Any claim for money over intellectual property is arbitrated.

(c) Sexual assault and sexual harassment

If you bring a claim relating to a sexual assault dispute or sexual harassment dispute, you may choose to bring it in court, as 9 U.S.C. sections 401 to 402 allow.

(d) Public injunctive relief

If you live in California, or any other state whose law does not allow a waiver of public injunctive relief, and you ask for public injunctive relief (relief whose primary purpose and effect is to stop unlawful acts that threaten future injury to the general public), that request will be decided by a court, not an arbitrator. It will be decided only after all individual claims and requests for relief have been arbitrated, and the court case will be paused until the arbitration ends. The pause is subject to the court's authority to grant urgent public injunctive relief while the arbitration is pending, where the law allows it.

19.6 Who runs the arbitration

The American Arbitration Association ("AAA") will run the arbitration under its Consumer Arbitration Rules and Mediation Procedures ("AAA Consumer Rules"), currently the version amended and effective May 1, 2025, as later amended, and its Consumer Due Process Protocol. These are available at https://www.adr.org/rules-forms-and-fees/consumer/. If these Terms conflict with the AAA Consumer Rules, these Terms apply, except where a consumer protection in those Rules or the Protocol cannot be changed. To start arbitration, file a demand with the AAA as its Rules require and send us a copy. If the AAA cannot or will not run the arbitration, you and we will agree on another administrator, or a court will appoint one under 9 U.S.C. section 5. If the AAA declines because we did not pay a fee or register this clause, you may take your claim to court.

19.7 Fees

• Your share of the AAA's fees is only the filing fee that the AAA's consumer fee schedule sets for individual consumers, which is currently capped at US$225. In a mass arbitration (section 19.11), your share is never more than the lower of that amount and what the applicable mass arbitration fee schedule sets for you.
• We pay all other AAA fees and all of the arbitrator's compensation and expenses.
• If you tell us in writing that you cannot afford your filing fee, we will pay it. If the arbitrator awards you anything, we will reimburse your filing fee. These promises also apply in a mass arbitration.
• Arbitration fees and costs can be shifted to you only as AAA Consumer Rule R-46(c) permits.
• Each of us pays our own lawyers' fees, unless applicable law authorizes an award of them. We will seek our lawyers' fees from you only where applicable law authorizes it.
• We will pay our fees on time. Where a law sets deadlines for a business to pay arbitration fees (for example California Code of Civil Procedure sections 1281.97 and 1281.98), we will follow it.

19.8 How the arbitration works

If no claim is for more than US$25,000, the arbitration is decided on written submissions, unless either of us asks for a hearing or the arbitrator decides one is needed. If a hearing is requested, the arbitrator decides whether to hold one, as AAA Consumer Rule D-1(b) provides. Any hearing is by video or phone, unless you ask for an in-person hearing, which will be held in the county where you live or another place we both agree. There is one neutral arbitrator. The arbitrator will give a written decision explaining the essential findings and reasons. An award binds only you and us, and has no effect in any other dispute, except as the law requires. Any court with jurisdiction may enter judgment on the award.

19.9 No class or representative actions

You and we may bring claims against each other only individually. Neither of us may bring claims as a plaintiff or class member in any class, collective, consolidated or representative proceeding. Unless you and we both agree in writing, the arbitrator may not combine more than one person's claims (except for the administrative steps in section 19.11), may not preside over any class or representative proceeding, and may award relief (including declaratory or injunctive relief) only for the individual party asking for it and only as far as needed to resolve that party's own claim. This section does not stop you from taking part in a class-wide settlement, and does not affect section 19.5(d).

19.10 No jury trial

If a Dispute is decided in court under section 19.5(b), 19.5(d) or 19.14, and not in small claims court, you and we each waive any right to a jury trial, to the extent the law allows.

19.11 Mass arbitration

If 25 or more similar demands for arbitration are filed against us, or by us, and the people filing are represented by the same or coordinated lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules and its Consumer Mass Arbitration and Mediation Fee Schedule, in the versions then in effect, apply together with the AAA Consumer Rules. We will pay the fees those rules assign to a business, and your fees are limited as section 19.7 says. Each demand is still decided on its own facts, and no one is bound by the result of an arbitration they were not a party to. Either of us may ask the AAA for global mediation. Time limits for bringing each claim are paused from when it is included in a filing until the AAA begins to administer it.

19.12 Your right to opt out

You can opt out of this section 19 by emailing support@eldrenlabs.com with the subject line "Arbitration opt-out":

• if you are a new user, within 30 days after the day you first agree to these Terms; or
• if you used a Covered Product before, within 30 days after the day you expressly accept these Terms in the app.

Include your name and, if you have one with us, the email address or sign-in you use, so we can find your records. You do not need to give a reason. You can also opt out by letter to our address in section 1, postmarked within the same period. Opting out is permanent, covers all Covered Products and all future versions of these Terms, and does not affect any other part of these Terms. If you opt out, Disputes go to court as section 18 describes.

19.13 Who decides questions about this section

A court, not an arbitrator, decides:

• whether section 19.1 excludes you;
• whether you agreed to this section and when it began to apply to you (section 19.15);
• whether you opted out;
• whether an exception in section 19.5 applies; and
• whether section 19.9 or 19.5(d) is valid or enforceable.

The arbitrator decides all other questions, including the scope, interpretation and enforceability of the rest of this section.

19.14 If part of this section is not enforceable

If a court decides that any part of section 19.9 cannot be enforced for a particular claim or request for relief, then that claim or request, and only that one, will be separated and decided by a court, after the individual claims have been arbitrated. The court case will be paused until the arbitration ends. A claim will never go forward as a class arbitration. The pause is subject to the court's authority to grant urgent public injunctive relief while the arbitration is pending, where the law allows it. If any other part of this section cannot be enforced, the rest still applies.

19.15 When this section starts to apply

This section applies to you from the day you accept these Terms: for a new user, the day you first agree to them; if you used a Covered Product before, the day you expressly accept them in the app. It applies only to Disputes that arise after that day, unless you opt out. A Dispute that arose before then is governed by the terms that applied to you at the time (for Bhasha, the Bhasha Terms of Use of September 26, 2026). This section never applies to a claim that was already filed in court or arbitration, or described to us in writing, before you accepted.

19.16 This section continues

This section continues to apply after you stop using a Covered Product, delete your account or cancel a purchase.

• Whole agreement. These Terms, the Product Terms that apply, and the Apple Standard EULA (for your licence to use our apps) are the whole agreement between you and us about the Covered Products.
• Transfer. We may transfer these Terms to a business that takes over a product. We will tell you, and it will not reduce your rights. You may not transfer your rights under these Terms.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Severability. Apart from section 19, which has its own rule in section 19.14, if a court finds part of these Terms unenforceable, the rest still applies.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control.
• Notices. We contact you in the app, or by email if we have your address. You contact us at support@eldrenlabs.com.
• Language. If we translate these Terms, the English version applies to the extent the law allows.

• Eldren Holdings LLC
• 7901 4th St N, Ste 300
• St. Petersburg, FL 33702
• United States
• support@eldrenlabs.com