Consumer Health Data Privacy Policy

This policy explains how Eldren Labs handles consumer health data in the Progress Cam app and on eldrenlabs.com, as required by Washington's My Health My Data Act, Nevada's consumer health data law, and Connecticut's Data Privacy Act. Our general privacy policy is at eldrenlabs.com/progress-cam/privacy.

• The body measurements you track, anything you import from Apple Health, and your progress photos are processed only on your device and stored in your own iCloud. We never receive, see, or store them
• The only consumer health data that can reach us is what you choose to put in a support chat: health conditions, symptoms, body measurements, medications, or a photo of your body, if you type or attach them
• Its source is you, directly. We use it only to read and answer your support request
• Support messages are stored in our backend database, can be read only by the developer, and are deleted automatically on the schedule in section 04
• We do not use it for advertising, we do not use it to build a profile of you, and we do not use it to train artificial intelligence models

We do not sell consumer health data, and we do not disclose it to any third party or affiliate. The support chat content described above is stored for us by one processor, Supabase, only so we can provide the chat, under a contract that limits Supabase to that service. Washington law does not treat this as sharing. Nevada law may, and we do it only because it is needed to provide the support chat you asked for.

A support conversation, including any health details and any image in it, is deleted 90 days after the last message in the thread. It is also deleted when you delete your account data in the app. If your device is offline at that moment, the deletion runs the next time the app reaches our server. Our database plan does not include backups, so there is no backup copy for us to restore or keep.

• Confirm whether we hold any consumer health data about you, and get a copy of it
• Review it and ask us to correct it
• Ask us to delete it. You can also do this yourself in the app, from Profile, then Settings, then Delete account and all data
• Withdraw your consent, or tell us to stop collecting your consumer health data. We will delete any we hold, and you can simply stop sending health details in chat

How to ask

Write to support@eldrenlabs.com. We answer within 45 days of receiving your request, and we complete deletion requests within 30 days. If we need more time for a request other than deletion, we will tell you why within those 45 days and finish within 45 more days.

If we decline your request, reply to our answer with the word Appeal, or write to support@eldrenlabs.com with Appeal in the subject. We will tell you in writing what we did and why within 45 days. If we still decline, we will tell you how to contact your state Attorney General.

• No third party can collect consumer health data about you over time or across websites or apps through Progress Cam or eldrenlabs.com
• If we make a material change to this policy, we will update the effective date and show a notice in the app before the change applies. If the change affects how we use health information you already sent, we will ask for your consent first

Eldren Labs, support@eldrenlabs.com.